Effective Date: 9th April, 2026
This Service Level Agreement (“SLA”) applies to all services provided by Beunique Agency, operated by Beunique Labs Pvt Ltd (“Beunique”, “we”, “our”, or “us”).
This SLA defines the expected service standards, response timelines, and delivery framework for all active subscriptions.
By subscribing to our services, you (“Client”, “you”) agree to the terms outlined below.
1. Purpose of SLA
1.1 Objective
This SLA is designed to:
- Set clear expectations for service delivery
- Ensure consistency and transparency
- Maintain high-quality output across all clients
1.2 Scope
This SLA applies to all services delivered under:
- Authority Engine
- Revenue Engine
- Product Engine
- Growth Engine (Bundle)
2. Working Hours & Availability
2.1 Business Hours
Beunique operates during:
- Monday to Friday
- 10:00 AM – 5:00 PM (EST)
2.2 Timezone Handling
- Services are aligned primarily with EST (Eastern Standard Time) for global clients
- For Indian clients, coordination may also occur in IST (Indian Standard Time) where applicable
3. Response Time
3.1 Standard Response Time
- All client requests, messages, or updates will receive a response within:
👉 24 business hours
3.2 Scope of Response
A response may include:
- Acknowledgement of request
- Clarification questions
- Task acceptance or scheduling
4. Work Initiation
4.1 New Subscriptions
- For new clients with no active tasks, work may begin immediately after onboarding and request submission
4.2 Existing Subscriptions
- For ongoing clients:
- New requests are added to the queue
- Work begins once the current active task is completed
5. Turnaround Time
5.1 Standard Turnaround
- Most tasks are completed or updated within:
👉 48–72 business hours
5.2 Nature of Timeline
- Turnaround times are average estimates, not guaranteed deadlines
5.3 Complex Deliverables
Tasks such as:
- Website design
- Funnel systems
- Large-scale projects
May require:
- 7–10+ business days
- Phased delivery
6. Delivery Definition
6.1 Iterative Process
Work is delivered in iterations, which may include:
- Drafts
- First versions
- Progressive updates
6.2 Final Delivery
A task is considered delivered only when:
- The client has reviewed the work
- The direction is approved
- The task is marked complete and moved forward
7. Revisions Timeline
7.1 Revision Handling
- Revisions are typically addressed within:
👉 48–72 business hours
7.2 Scope
Timelines may vary depending on:
- Complexity of changes
- Volume of feedback
8. Meetings & Calls
8.1 Scheduling
- Calls are scheduled only when necessary
- Meeting requests are typically arranged within:
👉 24–48 business hours
8.2 Nature of Calls
Calls are used for:
- Strategy discussions
- Key approvals
- Critical clarifications
9. Priority & Task Management
9.1 Strategic Priority
All tasks are prioritized based on:
- Strategic importance
- Business impact
9.2 Priority Rules
- Authority & Revenue tasks are strictly strategy-driven
- Product (design) tasks may consider urgency where feasible
10. Dependencies & Delays
10.1 Client Dependencies
Timelines may be affected if:
- Required assets are not provided
- Feedback or approvals are delayed
10.2 External Dependencies
Delays may also occur due to:
- Third-party platforms
- Tool limitations
- External service providers
11. Performance & Optimization
11.1 Continuous Improvement
Beunique continuously:
- Monitors performance
- Analyzes results
- Optimizes strategies
Across:
- Content systems
- Advertising campaigns
- Product/design outputs
12. Exclusions from SLA
12.1 Non-Covered Areas
This SLA does not apply to:
- Weekends (Saturday & Sunday)
- Urgent or expedited requests
- Instant turnaround expectations
- Third-party delays or failures
13. SLA Limitations
13.1 No Guarantees
This SLA defines service standards but does not guarantee:
- Exact delivery timelines
- Specific outcomes or results
13.2 No Compensation
Failure to meet estimated timelines does not entitle the client to:
- Refunds
- Credits
- Compensation of any kind
14. Final Authority
14.1 Discretion
Beunique retains full authority to:
- Interpret this SLA
- Manage workload and priorities
- Adjust timelines when necessary
14.2 Binding Nature
All decisions made under this SLA are final and binding.
15. Acceptance
By subscribing to Beunique, you acknowledge that:
- You understand the nature of a subscription-based service model
- You agree to the timelines and expectations outlined in this SLA
- You accept this SLA as part of your service agreement
