Refund Policy

Effective date: 11 October 2026

This policy explains what happens to your payments if a project is cancelled or stops early. It applies to all plans and add-ons.

1. When work starts

Work starts on the start date in your proposal, or on the kickoff call, whichever comes first.

2. Cancelling within 48 hours

If you cancel within 48 hours of your first payment reaching us, and before work has started, we refund 80% of the amount you paid. We keep 20% as a cancellation fee.

3. After 48 hours

After 48 hours, the first payment is not refundable, even if work has not started. It is also not refundable once work has started, whenever that is. We reserve time for your project as soon as you pay.

4. If you stop the project early

You keep the documents and designs we finished and shared with you up to that point.
You don’t owe the second payment, unless we have already shown you the finished work for final review. From that point, the second payment is due.
Final source files and code are released only after the second payment.

5. If we can't finish your project

If we need more time, we tell you and set a new date. Extensions of up to 14 days in total are a normal part of delivery and not a reason for a refund. Delays caused by late feedback or approvals from you don’t count towards the 14 days.
If we cancel within 14 days of work starting, you keep all the work and files done so far, and we refund 80% of what you paid.
If we cancel after 14 days, or need more than 14 days of extensions and you would rather stop, you keep all the work and files done so far, and we refund 50% of what you paid.
The work you keep is yours to use and build on.
This section does not apply if we stop because a payment is late, because you have not replied for 7 days, or because you broke our Terms of Service. In those cases, no refund is due.

6. After final delivery

Once you have made the second payment and received the final files, no refund applies. If something we delivered doesn’t match the agreed scope, tell us within 14 days and we will fix it at no cost.

7. Payment disputes

If you have a problem with a payment, contact us first.
If you reverse or dispute a payment through your bank, we may pause the work and hold the files until it is settled.

8. How refunds are paid

We pay refunds only to the account the payment came from, and only after that payment has cleared. We never send a refund to a different account or person.
Refunds take up to 10 working days.
Refunds are made in the currency you paid in. Bank charges and exchange rate differences are yours to cover.
For clients in India, GST is refunded as tax law allows.

9. How to cancel or ask for a refund

Send your request through the Contact us form.

If you are mailing us make sure you mention your name and project. The 48 hours run from your payment reaching us to the time we receive your request. We reply within 2 working days.